Returns
We hope that you’re pleased with your purrchase from us, however we do understand that occasionally, you may need to return goods to us.
We’ve set out below the main reasons why goods tend to be returned, so please read all of the categories and follow the returns process which you feel applies to you.
Please note that our Returns Policy for Consumers does not affect your statutory rights. You can get more information from the Citizens Advice Bureau (www.citizensadvice.org.uk) or Consumer Direct (www.direct.gov.uk). We reserve the right to inspect the goods and verify any fault(s) and/or any damage.
Return Address:
I want to return an item
Should you buy products from us and later reconsider, you have the option to cancel your purchase. You qualify for a refund as long as you've held onto the items for no more than 14 days from the date of receipt.
After the returned items have been inspected and verified to be in their original, unused condition, we will process your refund within 14 days. However, be aware that delivery costs will not be reimbursed.
Damaged or Faulty
If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please also contact us within 48 hours with details of the damage so we can help to resolve the issue with your order. This will help us considerably in raising the matter with our appointed courier. If we consider it necessary we may ask you to return the goods to us for inspection. Once the damaged goods have been received back into our warehouse, then we will replace them.
A photo of the items that you have received is required to aid in resolving your order issue.
I recieved the wrong item
If you receive goods from us that are different from what you have ordered, then please let us know within 48 hours of your delivery arriving. This is so we can make sure we get the correct items delivered to you without any further delay and to reduce the risk of them selling out.
A photo of the items that you have received is required to aid in resolving your order issue.
Herbal Products
For the protection of all our customers and to ensure the integrity of our products, we cannot accept returns on herbal items. Due to health and safety concerns, these products are exempt from our standard return policy. We appreciate your understanding in this matter..
Phone:
(+44) 01760 726340
Email:
Sales@doghealth.co.uk
Packaging Guidelines
If you need to return something then please make sure that the products are being returned to us as adequately packaged as possible.
It’s important that it is packaged correctly so that it does not get damaged during transit. We would suggest that you package the item in its original packaging (assuming that you have the packaging and it is still intact).
Where it’s not possible to use the original packaging, please ensure that the goods are sufficiently packaged and cushioned to protect against any reasonable shocks, puncturing, scratching or damage that may occur during carriage, handing and/or sorting.
Where we have agreed to collect the goods from you, then our appointed courier are entitled to inspect the quantity, condition and the packaging.